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Customer Care Training

5-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access

Cambridge Open Academy

Summary

Price
£35 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

In the UK, the demand for exceptional Customer Care professionals is skyrocketing, with 81% of consumers expecting top-tier service. Our Customer Care Training course, encompassing six comprehensive modules, equips you with the knowledge and skills to meet these ever-growing expectations. Dive into the heart of customer service excellence, exploring the nuances of building strong relationships, handling complaints, and mastering problem-solving over the phone.

Learning Outcomes:

  • Develop an in-depth understanding of customer service principles.
  • Recognize and embody the characteristics of outstanding customer service.
  • Gain expertise in customer relationship management techniques.
  • Acquire strategies for efficiently handling customer complaints.
  • Ensure regulatory compliance with customer due diligence procedures.
  • Hone your skills in problem-solving, specifically over the phone.

This Bundle Consists of the Following Courses:

  • » Course 01: Customer Care Training
  • » Course 02: Know Your Customer (KYC)
  • » Course 03: Conflict Resolution
  • » Course 04: Visual Merchandising Course
  • » Course 05: Digital Marketing - Growth Hacking Techniques - Online Course

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Elevate your career with our Customer Care Training course, a journey through the core pillars of exceptional service. In a world where customer satisfaction reigns supreme, this knowledge-rich programme provides invaluable insights. Starting with the basics in Module 1, you'll explore the foundations of customer service, gradually delving deeper into characteristics of good service, customer relationship management, effective complaint handling, customer due diligence, and problem-solving strategies. By the end of this course, you'll be well-equipped to navigate the intricacies of the customer care landscape.

Course Curriculum:

  • Module 01: Introduction to Customer Service
  • Module 02: Characteristics of Good Customer Service
  • Module 03: Customer Relationship Management
  • Module 04: Handling Customer Complaints
  • Module 05: Customer Due Diligence
  • Module 06: Problem Solving Over the Phone

Who is this course for?

  • Aspiring Customer Service Representatives
  • Retail and Hospitality Professionals
  • Call Centre and Support Staff
  • Anyone seeking to enhance customer care skills

Career path

  • Customer Service Representative: £18,000 - £25,000 per year
  • Customer Care Specialist: £22,000 - £30,000 per year
  • Customer Relations Manager: £28,000 - £40,000 per year
  • Call Centre Supervisor: £24,000 - £35,000 per year
  • Customer Support Manager: £30,000 - £45,000 per year
  • Complaints Resolution Specialist: £25,000 - £35,000 per year

Questions and answers

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Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Once you have successfully completed the course, you will receive a CPD Accredited PDF certificate completely free of cost as a proof of your accomplishment.

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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